Terms & Conditions

The vehicle shall be Self- Driven

The rental rates mentioned in the website are liable to be changed without prior notice Value Added Tax (VAT) of 5% will apply for rental charges and other services.

In case of early return – NO Rental refund policy if you are breaking contract One day rental is equal to 24 hours, check – in or return time should be the same as check out or hire time. Late check-ins will be charged as an additional day.

Rental Rates includes Comprehensive (Basic with Excess Liability) Insurance. All prices are including services, maintenance and any replacements during services or breakdown along with assistance.

In case of loss of Asset due to theft / hi-jacking or any other reason, the hire agreement will remain open and we shall raise invoices towards monthly rental charges, until such time we receive the final Police Report. The rental agreement encompassing all the details to Terms & Condition shall be signed by the renter.

All the reservations are subject to the confirmation from us

Booking is not confirmed unless until the following documents are submitted prior to the rental. Once Document are submitted you agree to be bound for the terms & condition.

For Residence Visa Holders

• Passport and Visa Page Copy
• Emirates ID – Both side copy
• UAE Driving License (if UAE DL is less than 06 months, please provide minimum 02-year-old home country DL)

For Visit / Tourist Visa Holders

• Passport and Visa Page Copy
• For Visa on arrival – Entry Stamp / UAE Gate pass
• License & International Driver’s license

Note:

Renters on UAE residence visa who are holding International driving license or Home Country License are not allowed to rent a car in accordance with Government Rules.

In case a renter has changed his/her status from tourist Visa to Residence/Employment visa they will have to stop using the vehicle immediately as it is illegal to drive the vehicle. Any change in Visa status, UAE driving license and Visa page should be sent to MUMTAZ RENT A CAR for updating in the system.

In case of noncompliance, renter will be responsible for any penalty imposed by the Government Authorities, non-coverage of insurance, legality issues that may occur during the rental period.

Age Requirement

Minimum of 22 Years old

In case of accident at fault or third-party unknown damage, an additional amount of 20% will be charged on the total cost of damages plus insurance excess of AED 1,500 if the renter is below 22 years of age.

If age is above 65 years, then prior approval has to be taken from insurance company before renting. Approval will take minimum 24 hours. Once approved, In case of accident at fault or third-party unknown damage, an additional amount of 20% will be charged on the total cost of damages plus insurance excess of AED 1,500.

The Renter is not allowed to hire more than one (01) car at the same time. MUMTAZ RENT A CAR may have the right to decline the second booking / request.

A surcharge of 10% (Ten percent) will apply for every traffic violation incurred during the period the car is at renter’s possession. Any late posted traffic violations will be charged directly to the credit card provided even after the closure of the agreement.

UAE Toll gate charges will be actual plus AED 1/- as admin fee will be applied per crossing. Any late posted Toll Gate fee will be charged directly to the credit card provided even after the closure of the rental agreement.

The Renter is fully liable for damage caused for every puncture, flat of a tire during the period of rent. The Renter undertakes to pay the cost.

All prices are including services, maintenance and any replacements during service / breakdown along with roadside assistance.

In working hours, Additional Driver & Charges

In case of any additional driver, such information must be provided to us before 24 Hours along with a copy of the driving license, passport and visa page and cost is 105 AED.

The Renter shall bear the fuel expenses during the rental period, however, if the vehicle is returned with less fuel than it was rented, then the renter shall pay for the fuel consumed along with service charges. 20% refueling charges are applicable plus the actual fuel cost if car is returned not of the same level as check out.

• Rental payment in Advance
• Security Deposit of 1,000 AED for Economy cars and 2,000 AED for Premium cars to be refunded after21-30 days.
• Security deposit will be renewed every 23rd of the month, if rental is extended for another month.
• An authorization hold from credit card will be renewed or taken upon vehicle off-hire.
• The monthly Rental Agreement shall be deemed to be renewed automatically after the 21st day of your rental with the same terms and conditions (including the renewal of pre-authorized/blocked amount for security deposit) Please notify us three days prior to your rental expiry to discontinue payment charges for the subsequent monthly car hire.
• Billing Cycle is every 30 days

A surcharge of 10% (Ten percent) will apply for every traffic violation incurred during the period the car is at renter’s possession. Any late posted traffic violations will be charged directly to the credit card provided even after the closure of the agreement.

UAE Toll gate charges will be actual plus AED 1/- as admin fee will be applied per crossing. Any late posted Toll Gate fee will be charged directly to the credit card provided even after the closure of the rental agreement.

The Renter is fully liable for damage caused for every puncture, flat of a tire during the period of rent. The Renter undertakes to pay the cost.

If GPS is provided, charges at AED 800/- will be applicable in case of any loss or damage.

In case of loss or damage of Registration document (Mulkiya) applicable charges are AED 200 for DXB plate Original key charges in case of loss or damage will be borne by the renter. The cost will vary from vehicle to vehicle.

Delivery & Collection is Chargeable up to location

Limited mileage of 200 KMS per day 1400 km per week and 4500 km per month allowed extra @ 50 fils per km chargable.

A police report is mandatory in an event of accident/unknown damage. Final police report is mandatory, or else the renter will need to pay the complete repair charges.

All Mumtaz rent a car vehicles include comprehensive (Basic with Excess Liability) insurance. Should the police report confirm that the renter is at fault during an accident or reports for unknown damage, he /she is liable to pay an excess liability as per the table. This can be waived if SCDW has been taken.

Renter’s holding a UAE Driver’s License which is less than 06 months should provide the home country driver’s license which should be held for a minimum period of 2 years as supporting document at the time of renting the vehicle. Else, 20% of the entire damage cost will apply in addition to Insurance.